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Saturday, 20 March 2021

Degree or Diploma Job Vacancy For Field Service Engineer in Leading Medical Device Company in Delhi NCR Location

Leading Medical Device company
Delhi NCR
Job Field Service Engineer

Individual Contributor Role, Reporting to Supervisor.

Job Summary Responsible for meeting the daily
 service installation/Maintenance/Repair needs 
of medical device equipment in the assigned 
areas, driving customer satisfaction and 
generating service revenue through service excellence
 Degree or Diploma in
Electronics / Electrical / Instrumentation /
Biomedical or Equivalent
 0-1 years of experience in service and maintenance
of medical / capital equipment, exposure on
endoscopy devices will be preferred
• Candidate should have strong knowledge of
Electrical and Electronics fundamentals.
Job Location : Delhi NCR
Salary & Benefits
Rs. 25,000 NTH  + Yearly bonus
+ Travel reimbursement + Mobile + Internet
Key Responsibilities
A) On-Site Service Support
To manage and execute the installations and warranty service.
Conduct Preventive Maintenance Programs and 
Tray Audits as per technical expertise and timelines given.

To provide on-site Customer Service Support to
 customers across the defined region for repair of
 Equipment of Medical, Industrial and Veterinary endoscopes.
To update call stage in the web portal and escalate 
calls/ issues to the supervisors/ regional in-charge in timely manner

B) Technical Escalation
Execute and manage all 1st level repairs (there is 
well defined job-list) onsite/service channel partners office.
To handle escalated calls from other colleagues based on requirements
To provide technical assistance to other colleagues in 
installations and business development calls, based on allocated Job/tasks.

C) Revenue Generation
To generate revenue through Repairs, Accessories 
Sales, AMCs and repair exchange as per given
 targets - coordinate to submit estimate, approval 
follow-ups, spares consumption and invoicing.

D) Soft Skills
Ensure proper and timely response / update to the 
customer - directly to achieve high level of customer satisfaction
Implement Empathy, Drive, Communication competencies
 and fair understanding and exhibition of Self / Brand Image

E) Planning
To monitor planned visits of self.
Responsible for maintenance, upkeep, tracking and
 audit of loaner equipment and inventory.
To ensure turn-around time defined in advance

F) Compliance (Policies and Process)
Implementation of company defined processes and 
systems required to deliver high quality consistent 
Customer Service Support.
* Good communication skills.
* Renewable contract (Performance basis renewal)
Candidate should have 2 wheeler

Should be willing to travel extensively.

Candidates staying in East delhi and Noida should only apply

Diploma or engg

1 year renewable contract on the payroll of Kelly Services

Local candidates only no outstation

Interested Candidates Send Your Profile On Email
 with subject line "Field Service"

Posted Date : 20 March 2021
Degree or Diploma Job Vacancy For Field Service Engineer in Leading Medical Device company in Delhi NCR Location